Client Support

Ceasuns will always aim to provide the best service possible—For any questions please contact us here.

Our customer service is currently based in CA and operate on MST (Mountain Standard Time), for international inquiries please keep this time frame in mind.

Last Updated: 09/20/2023

Orders typically ship within 1-3 business days. You will receive an email with your tracking information once your order ships. If you do not receive a shipping confirmation email within 1-3 business days of placing your order, please contact us here.

Please note that all international orders are shipped delivery duties unpaid (DDU). Customs, duties and taxes are not included in the item price or shipping cost. When you place an international order, you agree to pay any applicable customs, duties, or taxes imposed by your country.

Unfortunately, we cannot calculate these charges prior to your order being placed, and are unable to cover them for customers. Any applicable fees will be collected from you by the carrier upon delivery. If duties and taxes are not paid for by the customer and there is a refusal upon delivery, customers will not be reimbursed for their order.

Last Updated: 10/31/2021

Ceasuns aims to ensure its customers' full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for store credit.

To return an item, the following conditions must be met:

• Returns must be requested within 10 business days of delivery.
• Customers will not be refunded for initial shipping costs.
• Store credit for the website will be given for the retail price of item(s) purchased.
• Once item(s) are received and inspected, store credit will be issued for returned items.

Returns or exchanges that are damaged, worn, or without the original packaging will not be accepted.

Please contact us here for further assistance with a return or exchange.

Take a moment to review our Metals and Care Guidelines to ensure your jewelry remains in timeless and pristine condition for eternity :)

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